Assisted living puts a real estate balance sheet and a census-driven care operation on the same books, and Entrata was built for neither in combination. Its leasing and accounting share one record, designed around a conventional multifamily lease. A residency agreement is not that: the care component changes mid-stay, and those changes post straight to the general ledger before anyone in accounting sees them.
Where it breaks
Entrata's charge codes are built for a conventional lease: rent, concessions, standard fees. When a community sets up its charge schedule, level-of-care tiers, community fees and ancillary charges often get mapped to the same revenue account as base rent, because the leasing team building the schedule is optimizing the resident ledger, not the P&L. Level-of-care changes get entered mid-month by community or care staff, not accounting, so the miscoding happens at the point of entry. It surfaces at month-end when revenue is up but nobody can say whether that came from occupancy or from care upgrades.
How REA handles it
REA maps every charge code in Entrata's resident ledger to a distinct GL account before go-live: base rent, each level-of-care tier, community fee and ancillary charge post separately, so the P&L can show real estate margin apart from care margin. Because level-of-care changes are entered by community staff as lease adjustments, REA reviews the leasing activity log every month, not just the trial balance, to catch a care-tier change coded as a rent adjustment or a concession. Resident deposits are checked against the liability account, since Entrata's resident ledger does not enforce that distinction by default.
What we check in your Entrata instance
This page covers what is specific to running Assisted Living books in Entrata. The complete service scope, process, and pricing conversation live on the two pages below.
The vertical
Full scope, monthly process, property types, FAQs and the team on the account.
See the Assisted Living pageThe platform
What Entrata does well, where its accounting breaks, and how REA works inside your own instance.
See the Entrata pageTenant, owner, and security deposit money kept separate, tied out, and ready for a state audit at any time.
Every operating, trust, and escrow account reconciled on a fixed schedule, with the variances chased down rather than carried forward.
Vendor invoices coded and paid, tenant receipts applied, management fees taken, and owner distributions cut on time.
Months or years of unreconciled books diagnosed, corrected, and brought current so the numbers you report are numbers you trust.
Common area maintenance pools built from the lease terms, reconciled against actuals, and billed or credited with a defensible tenant statement.
Residential, commercial and everything in between. The asset class changes what the books have to prove, and our teams are staffed accordingly.
Property Managers, Investors & Owner Operators
Day-to-day financial operations
REA and team have been nothing but excellent helping our firm with its day to day financial needs. Their expertise, professionalism, and timeliness have made our lives so much easier. We foresee a long relationship with REA and team.
Onboarding and responsiveness
Real Estate Accounting truly is a special company. They helped as if they were a part of our company, with the concern and caution as an employee would have, but even more. They quickly ascertained our needs and developed an effective team to help with our accounting needs. They were extremely responsive and always accurate. I would recommend their services to anyone who needs help with their property management accounting.
Smaller portfolio, still looked after
Adam the owner took a personal interest in my situation and was willing to work with me to see if his company was a good fit. I may be too small for them but I would highly recommend them to anyone considering a bookkeeper for their property management business.
230+
Property Accountants
30M+
Commercial Sq. Ft.
Up to 50%
Saved vs In-House
Every month
On-Time Close
No. Entrata's stated verticals are multifamily, student, commercial, affordable, military and manufactured housing, and there is no assisted living or senior living product. Operators running assisted living communities on Entrata are using its multifamily leasing and accounting engine and adapting it to a residency agreement it was not built for. That works, but it means the accounting team has to build the revenue structure, charge codes and GL mapping, that a purpose-built senior living system would provide by default.
Not by default. Entrata posts whatever a charge code is mapped to, so if base rent, level-of-care fees and community fees all sit under one revenue account, the general ledger will not separate them without help. That separation has to be built into the charge code setup at go-live and checked on a schedule, because a level-of-care change entered mid-lease by community staff can post to the wrong account as easily as the right one.
Community or leasing staff enter level-of-care changes as adjustments to the resident's record, not accounting. Because Entrata ties leasing and accounting to the same record, that adjustment posts to the general ledger immediately, before anyone in accounting reviews it. If it is coded to the wrong charge type, the error is live in the books until someone catches it. That is why REA treats the leasing activity log as part of month-end close, not a separate task.
Schedule a call with our team to talk through your Entrata instance, what it is doing to your assisted living financials, and what REA would take on.